Frequently Asked Questions : Gueliz and Marrakech Rental
What is your cancellation policy?
As we are individual direct owners rather than a large business, a travel agency or a hotel club, our cancellation policy may appear strict. If you cancel more than 31 days before your stay, we will retain your deposit, but you will not be required to pay the balance.
However, if you cancel less than 31 days before the date of commencement of the rental, the entire balance is due.
Just like you, we enjoy travelling and we understand unexpected events and emergencies do happen.
We want you to book your holiday with confidence and so we recommend http://www.coverforyou.com. This insurance is designed for the travel market. This insurance may reimburse costs related to your Marrakech holiday rental by protecting you against numerous risks such as illness, flight delays, car-breakdown, or any other problems which might result in the cancellation of your stay.
Is Gueliz for me?
We cannot say for certain if it will suit you. We believe Gueliz is the best place for travellers who will enjoy staying in the centre of the city. We have put together several points HEREwhich will help you assess if Gueliz is the right area of Marrakech for you
Where are your apartments?
How far from the city centre are your apartments?
All our apartments are located in the city centre itself. Everything you need is accessible by foot. If travelling by car, you can park your car safely and at no charge in one of our basement parking spaces.
How far from the medina are your apartments located?
It is very easy to get to the medina because it is close by the apartments. It will take about 35 minutes to walk there and it is a short and pleasant walk which will give you the opportunity to cross the beautiful garden of Arsat Moulay Abdeslam. In fact we enjoy doing this ourselves. Alternatively, you can take a three minute ‘petit-taxi ride for approximately 1.50 Euros. Be careful however, as a ‘petit-taxi’ can only take three passengers. Another option is to take Bus line No. 1 which will drop you off at the bottom of the Place Jemâa el Fna. The bus stop is close to our apartments and takes about 5 minutes at a cost of 30 centimes. The bus runs until midnight.
How can I make a reservation?
The BEST way is to click HERE. You can check the availability of each of our apartments and make a reservation online by filling out the booking form. If you prefer, you can also send us an email to: firstname.lastname@example.org
What time can I check into the apartment?
If we do not have any guests who are leaving that day, we can be flexible about your arrival time. If someone is leaving on the same day as you arrive, you can access the apartment from 14.00h. If you have an early flight, our driver will pick you up at the airport and then we will look after your luggage for you, to leave you free to explore. You can take a walk in Marrakech, get a snack or sip mint tea while we finish preparing your apartment.
If you arrive after 20:00h, you may be asked for a fee.
What time must I vacate the apartment?
On the day of departure, we ask you to leave by 11:00h, so that we can prepare the apartment for the next guest. If your flight is not until later in the day, we can store your luggage until your departure. Thus, you can enjoy exploring Marrakech right up until the last moment or instead just top up your tan by the pool.
It may also be possible for you to retain the apartment until later in the day. In this situation we would not take a booking for the night of your departure and instead we charge you for the extra night. We ask you to confirm this option at the time of booking or no later than 48 hours prior to arrival.
Is it possible to order breakfast?
There really are a number of opportunities to take breakfast within walking distance of the apartment. In addition, the kitchen is fully equipped with coffee maker, electric toaster, cooking utensils etc., so you can shop and prepare your breakfast easily at the apartment. However, if you wish, our cook can prepare a traditional Moroccan breakfast and serve it at the apartment. This is served from 09.00h, or if you prefer, we can leave it in the apartment the night before and you can warm it up yourself when you are ready. You can order the traditional Moroccan breakfast the day before and it costs 4 Euros per person
Is it possible to order meals?
There are many different restaurants in various price ranges, just a few minutes walk from the apartment. You will be spoiled for choice between Moroccan restaurants, French, Italian, Chinese and Lebanese etc.
However, if you do not want to go out, or if you arrive late on the first day, you can order meals from us. They must be ordered at least a day ahead, or two days in advance if they are the type which take a long time to prepare. For example, Tanjia, a Marrakech specialty, is cooked for several hours in the wood oven steam room.
All meals made by our cook are prepared with fresh produce from the daily market. The price of meals is variable as it depends on what you order, but expect around 10-12 Euros per person, without drinks, for a traditional Moroccan meal.
Where are you in relation to the airport or the train station?
We are 6 kilometers from the airport and 2 kilometers from the station. If you do want to travel independently from the station or from the airport, we will send you a detailed map, but we do usually send our driver in a private car. All you have to do is provide us with your flight information or train time. He will meet you at the airport or train station and will be holding a placard displaying your name.
Can I order a transfer from the airport?
As noted above, this service is included in all our locations. Our driver awaits your arrival at the airport or train station in Marrakech and takes you to your apartment by private car. Our private transfer service is available 24 hours a day, 7 days a week.
At the end of the rental period, can I order a transfer from the airport to the apartment?
Our apartments are located in the centre of Marrakech and so it is easier to find a taxi to get to the airport, than to get a taxi from the airport to the apartment. However, if you prefer to order a private transfer with our driver because you have a great deal of luggage or you have an early flight, you can order a transfer 48 hours in advance. Our driver will then meet you at the apartment 2 ½ hours before airline departure time. This service is available at all times. Payment is to be made by credit card no later than 48 hours before the transfer.
Do your apartments have access to the Internet and WiFi?
Yes. All our apartments are connected to the Internet and have WiFi. In addition, you can easily find wireless connections available in most of the surrounding cafes. If you need to print documents, you will find several cafes with printers, within a short walk in Marrakech.
Would you advise me to use my mobile phone here?
Due to the high costs of roaming charges, it is probably best to avoid using your mobile phone. The BEST solution is to use a phone which we can lend you. It is a mobile phone with a Moroccan chip. We suggest you request the number from us before you travel, so you can give it to your loved ones, family or friends so that they can call you whilst you are here. To make calls using this phone you can buy a prepaid card in one of the many outlets near the apartment.
Will I have access to television channels in my apartment?
Yes. All our apartments are equipped with a television box which has numerous digital channels featuring international channels, sports and cinema.